Returns & Exchanges

At Jalu, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for products in their original, unopened condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.

2

Prepare the Package

Carefully pack your unused items in their original packaging, ensuring the product seals are intact to qualify for a full refund.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing