Frequently Asked Questions
Everything you need to know about your Jalu beauty journey.
Are Jalu products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle, non-irritating ingredients specifically chosen for sensitive skin types.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your glow-up essentials sooner.
Do you test your products on animals?
Absolutely not. Jalu is proud to be 100% cruelty-free. We believe beauty should never come at the expense of our animal friends.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for you, contact our support team for a hassle-free return or exchange.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern payment solutions like Apple Pay and Google Pay.